- Unwanted items can be returned to us within 7 days of delivery with a completed
- A refund will be issued for the goods only within 30 days from the date they arrive back at our warehouse, providing they are returned unused and undamaged.
- Carriage costs paid when ordering and returning the items will not be reimbursed, and any carriage costs incurred over and above any shipping charges paid when ordering will be deducted from the refund.
- In exceptional circumstances, we may accept returns outside of the 7-day limit, but within 14 days. In these cases, we will issue a credit note, NOT a refund.
£3.50 +VAT to cover - clerical administration
Plus any shipping charges we incur above the amount paid to ship or return the goods. If your order qualified for Free Shipping and you return items, your remaining order may fall below the carriage paid minimum spend level. We will reclaim the appropriate shipping charge from your refund in these instances.
The above fees also apply to courier Return-To-Sender when unable to deliver.
Please be aware that if you return goods with a value lower than the return charges, you will not receive any refund.