Frequently Asked Questions

Where can I buy wicker baskets wholesale?
Right here! We have a huge range of baskets all available at wholesale prices.
Who do Candi Gifts supply?
We supply to trade customers and associations which ranges from start-up companies to large multiples, independent businesses fulfilling their own gift basket requirements to schools and PTAs.
Is there a Minimum Order?
In a word - no. We appreciate that not everyone wants to purchase all items in case quantities, especially when starting out. To give you the maximum flexibility, we allow you to purchase just what you need with no restrictions. You may choose to order just one of everything on your wish-list to enable you to put together some sample baskets whilst making sure the correct sizes and colours have been selected.
Do you offer discounts?
All items are available singly at a premium, but once you establish which items best suit your business and are able to purchase larger orders, you can take advantage of the price breaks available to you. You will see these next to each item. Quite simply - the more of an item you order, the cheaper it becomes - simply because our warehouse team can process your order more efficiently and this cuts our labour time considerably.
Do I need to register?
You will need to register with us to enable your order to be processed. Just click on the New Account link at the top of the website or you can register as you proceed through checkout.
What about the VAT?
As a wholesaler our prices are shown without VAT, but all items and carriage are subject to the addition of vat at the current rate of 20%. As some countries are tax exempt, this will not be added to your shopping cart total until you proceed through the checkout. Companies that show prices including VAT are usually selling to the general public rather than trade.
How can I get some samples?
We are regularly asked for samples, so to make it easier for our customers to choose from our range most of our items are available either singly or in sample packs. Just order online what you need - we have no minimum order value. There are discounts for larger quantities which are shown next to the item details. Please note, we do not ship free samples. Your order will be treated the same as any other, and this will also apply to the carriage fees.
How much is carriage?
Please go to our Delivery Charges page for the latest rates.
How long for delivery?
We aim to ship your order from our warehouse within 1 working days of receiving it, but please allow up a little longer at peak times (Oct-Dec). Once dispatched we will send a shipping confirmation to the email address given. When you receive this, you can expect your goods within 1-2 working days. To take advantage of our Next Working Day service, you will need to order before 11am for same day despatch.
Deliveries are made Monday to Friday before 6pm by our courier to the shipping address given and will need to be signed for. If no one is in they will leave a card and you MUST contact them direct to arrange re-delivery. They will not leave goods with neighbours without prior instruction, therefore please ensure someone is usually available at the 'ship to' address you give.
How do you pack the items?
The vast majority of orders are sent in boxes. We try to be green with this and re-use all cardboard boxes where possible. So if you think your box has been used before - it probably has! Of course this also helps to keep the shipping costs down.
Do you have a brochure?
We no longer produce a paper brochure as they are not cost-effective or environmentally friendly. All our products are available to view online.
Do you have a showroom?
You're welcome to come and see us; we'd love to meet you! Just let us know when you'd like to visit so we can make sure one of us will be available to show you round (and make the coffee!). Appointments are usually made Monday to Friday between 10am - 4pm. Please go to our Visit Us page for more information.