Unwanted items can be returned to us within 7 days of delivery with a completedRETURNS FORM. A refund will be issued for the goods only within 30 days from the date they arrive back at our warehouse, providing they are returned unused and undamaged. Carriage costs paid when ordering and incurred returning the items will not be reimbursed, and any carriage costs we have incurred over and above any shipping charges paid when ordering will be deducted from the refund. Applicable return fees:
4% of the total order value, or £5.00 + vat (whichever is the greater) to reimburse the processing fees we are unable to recover
plus £15.00 + vat for re-stocking and administration (waived if a new order is placed within 30 days and not cancelled)
plus any courier or carrier charges we incur above the amount actually paid to ship or return the goods
Please be aware that if you return goods with a value lower that the return charges, you will not receive any refund.
Please send items to:
Returns Dept
Candi Gifts
Units 3-5 Quayside Business Park
School Road
Lowestoft
Suffolk
NR33 9NW
~ORDER CANCELLATIONS~
If you wish to cancel an order or part of an order, please let us know as soon as possible. Providing your goods haven't left our warehouse, we can implement this immediately, but please be aware there is a charge to cover administration and payment processing fees we are unable to recover. This will be deducted prior to issuing a refund.
Applicable cancellation fees:
4% of the total order value, or £5.00 + vat (whichever is the greater)
Cancellations by telephone can stop the goods leaving but will not be refunded until we receive confirmation by email to salesdesk@candigifts.co.uk or in writing to our postal address. Refunds are issued within 30 days of receiving your written confirmation of cancellation.
If your order has already left us, we cannot stop it from going through the system and you will need to return it as per the Returns information above.
~EXCHANGES~
We do not exchange goods. If you have made an error when ordering, you will need to return the goods to us (as above) and place a new order for the correct ones. This will be treated as a completely separate order and will be processed in the normal way.
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For further details, please see the Terms & Conditions you agreed to when your order was processed.
